Refund and Cancellation Policy

Digital Top-Up Credits: Refund Eligibility

We provide digital top-up credits for obtaining iridology diagnoses via our app. Credits are delivered to your account immediately upon purchase, and refunds for used credits are not available because the service has been fully provided.

Your refund eligibility depends on your credit usage:

Unused Credits

If you have purchased credits but have not used any of them, you may request a full refund within 14 days of your purchase.

Partially Used Credits

If you have used some credits and have a remaining balance, you may request a partial refund for the unused portion. Each request is evaluated individually to ensure a fair outcome.

Fully Used Credits

If all purchased credits have been used to obtain diagnoses, no refund is offered as the digital service has been completely delivered.

Service Issues & Your Consumer Rights

If our service fails due to a technical error or does not work as advertised, please contact us immediately. Upon verification, we will offer a full refund or corrective action (such as re-issuing your credits). This protection is provided under the Consumer Protection Act 1999 (CPA) in Malaysia.

How to Request a Refund

Need to Request a Refund? Here's how we can help:

Email us at: admin@haihealth.ai

In your email, please include:

• Your order number or transaction ID
• Date of purchase
• A clear description of your request (full or partial refund) and the reason
• Confirmation of whether your credits are fully or partially unused

Requests should be made within 14 days of purchase

Refund Processing

• Approved refunds will be issued to your original payment method.
• Processing usually takes 5–10 business days, depending on your bank or payment processor.
• For partial refunds, the refunded amount will be for the unused portion, less any applicable administrative fees.